Youtor
What is a Service Level Agreement SLA
>> YOUR LINK HERE: ___ http://youtube.com/watch?v=-v-P9mC8EhY
SLA EP 4 • 0:00 Introduction • 0:50 agenda • 1:11 What is SLA? • 1:30 Importance of SLA • 2:53 Entitlement Management in Salesforce • 4:09 What is Entitlement ? • 4:35 Business use case for Entitlement • 5:32 how Entitlement work ? • 6:30 Supported Object • 6:50 how to enable Entitlement Management • 10:54 Entitlement Template • 14:15 Milestone in Salesforce • 22:13 Different type of Entitlement process • 26:50 Summary
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