Customer Journey Mapping 101

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=2W13ext26kQ

The 5 components of a journey map and the benefits of using this qualitative method as part of a UX design process to discover, document, and share the bigger picture of what users want. • Full article: https://www.nngroup.com/articles/jour... • Enroll in live training: https://www.nngroup.com/courses/journ... • #UX #journeymapping

#############################

New on site