CognigyAI Tech Update Q2 2023

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=5PmON0_e6F4

This webinar presents the latest developments of Cognigy.AI up to v4.51. • Our experts will showcase the new product capabilities and how they themselves are applying these in their own Conversational AI projects, giving you a wealth of insights and practical tips as a CAI practitioner. • 0:00 Intro • 2:55 Generative AI for enterprise contact centers • 5:08 Faster, easier bot building • 7:41 Improved voice and chat experiences • 13:05 Generative AI roadmap • 14:13 Advanced voice features for customer service automation • 15:01 Newly added speech service integrations • 20:50 Enhanced speech recognition with STT Hints • 25:19 Call recording • 27:52 Multilingual voice services with advanced session parameters • 33:51 Call transcription for agent assist • 41:32 Introducing Cognigy xApps • 42:09 Motivations and use cases • 49:04 A look behind the scenes in the Flow Editor • 53:23 A deep dive into xApps architecture • 1:00:39 Outro • Check out our Release Notes for a full overview of all features and functions: https://docs.cognigy.com/release-note... • To ask questions and connect with your peers, please visit our community: https://cognigy.com/community • If you are not already a Cognigy.AI user, be invited to start a free trial under: https://www.cognigy.com/trial • ____________________________ • Join the Cognigy network: • Our Website: https://www.cognigy.com/ • Twitter: / cognigy • Facebook: / cognigy • LinkedIn: / cognigy

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