The Best Service Recovery Story Ever

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=5xlUShkZdIY

** UPDATED VERSION OF THIS CLIP IS AVAILABLE AT • The Best Service Recovery Story... Ever! . • Customer Experience keynote speaker Jon Picoult tells his classic story of customer service recovery, illustrating how great customer experiences are sometimes shaped by subtle but unforgettable gestures. • ---------------------------------------------- • Jon Picoult helps companies impress their customers and inspire their employees, creating “raving fans” that drive business growth. He is the founder of Watermark Consulting and a noted authority on customer and employee experience. • A sought-after business advisor and public speaker, Jon has advised some of the world’s foremost brands, helping organizations capitalize on the power of loyalty – both in the marketplace and in the workplace. • Jon’s insights have been featured by dozens of media outlets, including The Wall Street Journal, The New York Times, Harvard Business Review, and Fortune. • Jon is also the author of the Amazon best-selling book, “From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans,” which has earned praise from business luminaries such as Horst Schulze (co-founder of Ritz-Carlton Hotels), Hubert Joly (former CEO of Best Buy), and Marshall Goldsmith (world-renowned executive coach). • Jon received his bachelor’s degree in cognitive science from Princeton University and his M.B.A. in general management from Duke University. • To learn more or to inquire about Jon's availability for your company's next live or virtual event, please visit https://www.jonpicoult.com. • To learn more about Jon's book, FROM IMPRESSED TO OBSESSED: 12 Principles For Turning Customers And Employees Into Lifelong Fans, please visit https://www.impressed2obsessed.com.

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