Valarie Zeithaml UNC KenanFlagler Professor

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=67Op8X8V5D0

http://www.kenan-flagler.unc.edu/faculty • Valarie Zeithaml is an internationally recognized pioneer of services marketing. She has devoted the last 30 years to researching, consulting, and teaching service quality, service management, and customer equity. She has researched customer expectations in more than 40 industries.

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