Youtor
Why Kustomer
YOUR LINK HERE:
http://youtube.com/watch?v=7a6feA5Ci70
Customer service starts with the customer, not service. • Facing a customer service crisis, companies grapple with exploding demands, tech shortfalls, and sky-high expectations. Enter Kustomer, our solution that shifts from reactive to proactive, starting service with a “hello” rather than a “help.” • Schedule a demo to see what Kustomer is all about: https://www.kustomer.com/demo/?utm_so... • Sign up for our weekly newsletter unlocking CX insights and exclusive content: https://tinyurl.com/4m6zharu • By capturing crucial data upfront, we fundamentally change the customer experience, enabling anticipatory service that addresses needs before they become problems. Our cutting-edge CRM, fusing AI, data, and applications, empowers companies to provide unparalleled service. • Customer requests are overwhelming, there’s a staff shortage, and hiring is tough. AI is popular but hasn’t solved everything. Digital solutions were supposed to help, yet challenges remain. With rising customer expectations, customer service leaders struggle to maintain quality support without overspending. • So customer service leaders are in a jam, right? They’re looking for a lifeline, and along come these tech vendors promising an “AI revolution”. “Achieve more with less!” is their rallying cry. But here’s the catch – it’s not working as customers are still dissatisfied and businesses are still bleeding cash. • We’ve dubbed this mess the “Frankenstack”: a mishmash of tech that promises the world but delivers little. • It feels like we’re on a never-ending merry-go-round, constantly chasing after the next big solution without ever truly addressing the root problem. • Kustomer captures key data at order placement, not ticket time fundamentally changing the entire customer experience. Others have a conversation, create a ticket, and try and grab context. We create the customer, provide context, and have a conversation. • It’s like catching a problem right at the starting line, not halfway through the race. And remember, no amount of tech or AI can make up for starting in the wrong place. • We believe in the power of anticipation. This belief is woven into our very fabric; everything we do aligns with anticipating what’s next. • Anticipation means expecting or predicting something before it happens. It’s proactive not reactive. It’s unraveling and addressing the customer story before it even unfolds. It’s preparing for the future based on current observations, data, or trends and it’s the key to delivering exceptional service, creating innovative solutions, and staying ahead of competitors.
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