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Click here to Read Full Tutorial: http://www.hospitality-school.com/hou... • Table of content for this video: • Role and Functions of Housekeeping Co... • 0:25 WHAT IS HOUSEKEEPING CONTROL DESK • Definition of housekeeping control desk or what is housekeeping control desk will be described here. Housekeeping Control Desk works as a central part from where all relevance information is conversed to the other section of housekeeping department. Therefore, the desk has to provide nonstop service to ensure well communicated and coordinated guest service. It is generally located nearby to the office of executive housekeeper. Housekeeping control desk also have to ensure proper synchronization between housekeeping and other departments for qualitative guest service. • 0:45 ROLE OF HOUSEKEEPING CONTROL DESK • The general roles of housekeeping control desk are as follows at a glance: • •Recording hotel room numbers especially of the groups. • •Recording room numbers of crews staying in the hotel. • •Maintaining night cleaning schedule. • 1:27 FUNCTIONS OF HOUSEKEEPING CONTROL DESK • Function No 1- • The housekeeping attendant of control desk is assigned for collecting all the messages that are requested from the hotel guests, the control desk attendant passes through to the floor supervisor for taking further action. • Function No 2- • The housekeeping control desk generally responsible for directing all housekeeping employees, such as assigning them at their prescribed duties such as cleaning, maintenance and servicing of guestrooms and other public areas, providing briefing, taking work report, collecting keys and signing for them. • 2:12 WHY HOUSEKEEPING CONTROL DESK NEED TO CO ORDINATE WITH FRONT DESK • 1- To get the list of the status of the property such as occupied, vacant, on change, out of order, under repair in order to provide instant ready room to the guest. • 2- Once rooms are cleaned and ready for sale then the floor supervisor informs the desk attendant to transfer the status of room to the front office. • 2:57 CO ORDINATION WITH ENGINEERING DEPARTMENT • To fill the Maintenance Request the Housekeeping Control Desk has to maintain coordination with Engineering Department. • And the coordination process require some procedures which will be described in the next slides. • 3:16 PROCEDURE FOR CO ORDINATION • The control desk attendant generally maintains a register book to record these depends on maintenance request including the number of the room and name of the floor supervisor. • That's all for today but don't forget to Click here to Read Full Tutorial: http://www.hospitality-school.com/hou... • Please share this video in your facebook or twitter account: • Role and Functions of Housekeeping Co... • *** DON'T FORGET TO VISIT WORLD'S ONE OF THE MOST POPULAR FREE HOTEL RESTAURANT MANAGEMENT TRAINING BLOG TO READ 250+ TRAINING TUTORIALS ABSOLUTELY FREE: http://www.hospitality-school.com/ • • *** Please Join our Facebook Page where 27,000 + Members are sharing their knowledge: / free-hotel-management-training-blog-wwwhos... • *** Image Credits: www.stockunlimited.com and www.Bigstock.com • *** Video Credits: videoblocks.com
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