Professional English On The Telephone 38 Useful Phrases

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Learn how to speak professional English on the telephone in this short lesson. 38 really useful phrases to help you feel more confident when speaking English on the phone. • Get your FREE Professional English Phrase Booster here: https://bit.ly/phrasebooster • If you like my short lessons for busy people and would like to support me, buy me a cup of coffee! Thanks! https://www.buymeacoffee.com/derekcallan • Answering the phone • Hello, (company name) + (your full name) followed by speaking and how can/may I help you? • Hello, English for professionals, Derek Callan speaking, how may I help you? • Making a call/ Saying who’s calling • Hello, this is (name) from (company). Could I speak to … please? I’d like to speak to … • Hello, this is Derek Callan from English for Professionals. Could I speak to … please? I’d like to speak to … • I’m a colleague of …. He/she said I should call you about … • Giving a reason for the call • I’m calling in connection with … • I’m calling with regard to … • I’m calling to inform you about/discuss/arrange … • Asking who’s calling • May I ask who’s calling? • May I have your name, please? • I’m afraid I didn’t quite catch your name at the start, would you mind repeating it? • Saying it’s you • Caller: Could I please speak to (your name) Derek Callan? • Derek: Speaking. • You could also say • Yes, this is he/she or a little less formal: • You’re speaking to him/her. • Connecting the caller • Just a moment please, I'll connect you now. • Just a moment please, I’ll put you through now. • Asking the caller to wait • Do you mind if I put you on hold? • Would you mind holding? • Saying that the other person isn’t available • I’m sorry, but he’s not available at the moment. • I’m afraid she’s on another call. • Taking a message • Would you like to leave a message? • I’ll ask her to call you back as soon as I see her. • If you’d like to leave a message, I’ll make sure she gets it. • Dealing with connection problems • I’m sorry but you’re breaking up, there must be a bad connection. I can barely/hardly hear you. • I’m afraid the reception here isn’t very good. Can I call you back a little later? • Dealing with quiet speakers • Could you speak up, please? • Would you mind speaking a little louder, please? • Dealing with fast speakers • I’m sorry, I didn’t catch that. Could you repeat it, please? • Could you please speak a little slower? • If they don't slow down • I’m very sorry, but I’m having trouble following you. Please slow down. • I’m really sorry, but if you don’t speak more slowly, I simply won’t be able to understand you. • If the speaker ignores your requests for them to slow down, then you might even have to end the call: • I’m very sorry, but I think I’ll have to end the call. It doesn’t make sense continuing if I can’t follow you. • Checking information • I just want to make sure I got your name right –It’s Patel, P-A-T-E-L, right? • Would you mind spelling your name for me? • So that’s “T” as in TANGO? • So that’s “Y” as in YANKEE? • Let me just read that back to you, please. • International Spelling Alphabet • A Alfa J Juliett S Sierra • B Bravo K Kilo T Tango • C Charlie L Lima U Uniform • D Delta M Mike V Victor • E Echo N November W Whiskey • F Foxtrot O Oscar X X-ray • G Golf P Papa Y Yankee • H Hotel Q Quebec Z Zulu • I India R Romeo • Ending the call • Is there anything else I can help you with? • It was nice talking to you. • Thank you very much for your call. • Have a nice afternoon/evening/weekend • Thanks and speak to you soon. • Find out more about me: • Website: https://derekcallan.com/ • Visit me on Social Media: • Instagram: / derekcallan. . • Facebook: / derekcallan.. . • Music credits: • Intro music: Far Away by MK2 • Background music: Honey and Milk by The 126ers

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