How to provision Dynamics 365 Omnichannel for Customer Service

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In this video, you’ll learn how to provision your Dynamics 365 Omnichannel for Customer Service environment to enable the social channels that are now available in the April 2020 release. • This process gives Omnichannel administrators the ability to add more social channels to their Omnichannel environments so that their agents can receive messages from a variety of social media platforms. • • Learn more: https://docs.microsoft.com/en-us/dyna... • • #MSFTDyn365 #Microsoft • • Thank you for watching our video! Stay up-to-date with the latest news and updates from the Dynamics 365 Team by visiting: https://dynamics.microsoft.com/en-us/ • • The opportunities don’t stop there! We urge our community to continue learning through the following resources: • Content Library: https://explore.dynamics.com/h/ • Dynamics 365 Blog: https://cloudblogs.microsoft.com/dyna... • Free trial: https://trials.dynamics.com/Dynamics3... • Subscribe to Dynamics 365 YouTube: / microsoftdynamics365 • Dynamics 365 on Facebook: / msftdynamics365 • Dynamics 365 on LinkedIn: / microsoft-dynamics • Dynamics 365 on Twitter: https://twitter.com/MSFTDynamics365?l...

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