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Shrinkage Calculation in BPO Call Center Planned Shrinkage and Unplanned Shrinkage
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#shrinkage • Shrinkage Calculation in BPO | Call Center • What is Shrinkage • • • Shrinkage is defined as the time during which people are paid during which they are not available to handle calls • • Total Number of Agent 30 • Planned Leave 4 • Unplanned Leave 3 • • Formula = Total Leave X 100 • Total Number Of Agent • • Planned Shrinkage % Unplanned Shrinkage % Total Shrinkage % • 13% 10% 23% • What is a Call Center Shrinkage? • Shrinkage is a workforce management metric that refers to time in which agents are being paid but are not available to handle interactions. There is planned shrinkage, like agents being scheduled for staff meetings and trainings, and there is unplanned shrinkage, like an agent calling out sick or on vacation. • • My Channel • / @uexcelinmsoffice4323 • Excel Time Motion study template - Calculate bench mark productivity set the targets • • Excel Time Motion study template - ... • EMI - Housing/Home Loan - How to repay loan quickly/faster - repayment - Save interest amount • • EMI - Housing/Home Loan - How to repa... • Excel short video - Calculate revised price - Percentage increase • • Excel short video - Calculate revised... • Short excel video - Calculate percentage change • • Short excel video - Calculate percent... • How to use Roman function in excel/Convert a number to Roman numeral in excel • • Shorts • How to use Auto Correct Option/Feature In excel for time saver tips - Correct misspelled words • • Video • Calculate Gratuity in excel -Employee eligible under Gratuity act 1972-Gratuity calculation in excel • • Calculate Gratuity in excel -Employee... • GST calculation both inclusive and exclusive tax • • Shorts • How to calculate profit margin in excel - Easy trick - Profit margin on sales • • Shorts • FTE CALCULATION IN EXCEL - RPA AUTOMATION FTE RELEASE - FULL TIME EQUIVALENT - BUSINESS TRANSITION • • FTE CALCULATION IN EXCEL -RPA AUTOMAT... • How to calculate Work Experience in Excel - using Datedif function/formula • • How to calculate Work Experience in E... • How to calculate Recurring deposit(RD) in excel - RD calculator - Quarterly Monthly interest pay • • How to calculate Recurring deposit(RD... • Customer or Vendor Ageing report in excel - Accounts Receivable or Accounts Payable ageing report • • Customer or Vendor Ageing report in e... • How to protect the formula's in excel by locking the cells - No option to delete or edit formulas • • Video • #Employee Productivity and Rating for the #Annual Appraisal in Excel • • #Employee Productivity - Rating #Ann... • How To Create Marks Sheet in MS Excel Step by Step • • How To Create Marks Sheet in MS Excel... • • • Excel VBA Online Training courses • Excel VBA Beginner Tutorial • #ExcelTips • #ExcelTutorial • #Excel • MS Excel 2020/2016/2013/2010/2007 • Excel step-by-step tutorial • ms excel • excel tutorial • excel formulas • microsoft excel (software) • learn excel • microsoft excel • learn ms excel • Basic Excel Formulas and Functions For Beginners • Excel world • Excel data entry work • Excel formula number • excel test for Job interview • Excel interview questions • excel shortcut keys in mobile • excel movies • excel vba • excel macro • ms excel full course in Hindi • MS excel everything • MS excel new features • Excel in Kannada, Exel in Tamil, Excel in Telugu, Excel in Malayalam • Excel Interview Question • The Beginner's Guide to Excel - Excel Basics Tutorial • excel for beginners • excel tutorial for beginners • excel tutorial • microsoft excel • excel • how to use excel • learn excel • excel 2019 • excel training • excel course beginner to advanced • excel 2016 • microsoft excel for beginners • microsoft excel tutorial for beginners • excel formulas and functions • microsoft excel tutorial • excel formulas • excel for beginners 2019 • excel for beginners in hindi • excel 2019 tutorial for beginners
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