What Is Interactive Voice Response IVR

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Have you ever called a business and navigated their phone menu by speaking with an automated assistant? If so, then you’ve experienced Interactive Voice Response, also known as IVR. • An Interactive Voice Response System is similar to an auto-attendant, however, instead of pressing numbers on your dial pad, you simply speak to the automated assistant. From there, you’ll be routed to the right department so a human rep can answer your questions. • Advanced IVR systems use artificial intelligence (AI) to understand a customer’s issue before connecting them with a customer service rep. This way, reps have even more context before the call is transferred. • Because of how intuitive IVR is, it has emerged as a solution for businesses with limited customer support bandwidth. • In this video, Tom from Nextiva will briefly discuss how IVR works and why more businesses are considering this technology for their contact centers. • Read our full guide on IVR and whether or not this technology is right for your business: • → https://www.nextiva.com/blog/interact... • See why conversational AI is the next generation of IVR: • → https://www.nextiva.com/features/voip... • Our business phone plans are cost-effective and grow with you: • https://www.nextiva.com/nextiva-prici... • Subscribe to Nextiva for more videos like this one: • https://www.youtube.com/user/nextiva?... • Make the shift to connected communication. • Get started at https://www.nextiva.com/?utm_source=y... • Timestamps • 00:12 What does IVR mean? • 00:34 How IVR systems work • 00:54 How IVR saves businesses money • 01:08 Benefits of using IVR • #nextiva #tech #voip

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