Implement Skill Based Routing using Omni Channel in Salesforce SFDCPanther

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Want to learn more about salesforce join me at https://sfdcpanther.com Welcome back Dear #Trailblazers 🙂 , • This blog post is to guide how to set up Skill-based Routing with the help of Omni-Channel in your Salesforce environment and increase the productivity of your agents. • Below are the given set of steps that we will follow the make Skill-Based routing work. • #1 - Enabled Skill-Based routing • #2 - Create Skills • #3 - Edit Service Resource Object Page Layout • #4 - Create Service Channels • #5 - Create a Presence Status • #6 - Create custom fields on Case Object • #7 - Create an Apex Class • #8 - Create a Process Builder on Case Object • #9 - Create Service Channel Records assign skills to Agents. • #10 - Test the Setup • GitHub link to Apex Code:- https://gist.github.com/amitastreait/... • Find the Salesforce Related tutorials below: • Salesforce Back to Basic: • Introduction to Set Map in Salesfor... • Mulesoft Tutorials: • Introduction to Mule ESB || What is M... • Salesforce Integrations: • Introduction to ApexRest (All About A... • Lightning Development: • Lightning Component Development Sessi... • Lightning Web Component: • Introduction to Lightning Web Compone... • Salesforce Einstein: • Einstein || Einstein Next Best Action... • Salesforce Interview Questions Answer: • Apex Trigger Question Answer #AskPa... • Git Essentials with GitLab: • GIT Essentials with GitLab Course Ove... • Contact Me - • LinkedIn • / simplyamit • FaceBook • / sfdcpanther • Twitter • / cloudyamit • Instagram • https://t.me/sfdcpanther • Blog • http://sfdcpanther.com • Email [email protected] • #Salesforce #Mulesoft #Integration #OmniChannel #ASKPanther #SFDCPanther

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