Aheeva Version 9

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http://youtube.com/watch?v=ENoj6z13saI

Introducing Aheeva Cloud Contact Center Solution version 9. • Presenting, Aheeva 9. A cutting-edge achievement in cloud contact center technology. Meticulously crafted for multi-tenant environments, Aheeva Version 9 is a transformative leap forward, setting new standards in efficiency and adaptability in the cloud-based communication arena. • Aheeva 9 heralds the introduction of Tenants profiles, a ground-breaking feature in its multi-tenant architecture that provides a better granular control over features and functionalities made accessible to tenants. • This innovation aims to simplify complex tasks, and enable effortless administration of the platform. With Tenants profiles, Aheeva 9 offers an unprecedented level of control and efficiency, streamlining your contact center operations and enhancing your ability to cater to a wide array of client needs. • Aheeva 9 elevates your data management with its seamless integration with Microsoft Dynamics, transforming your customer data into a pivotal strategic resource. This synergy allows for real-time synchronization of customer information, enabling you to provide a service experience that is highly personalized and efficient. With this Microsoft Dynamics integration, Aheeva 9 ensures that every customer interaction is informed, relevant, and tailored to individual needs, setting a new benchmark in customer engagement. • Discover the Starphone! The new agent workspace in Aheeva 9. An addition to the web-based application agents loved to use, now they can opt for a cross-platform desktop app, that offers the exact same workspace and ease of use as its web-based counterpart. The Starphone offers an alternative, as efficient and easy to maintain, as the rest of the Aheeva solution. With Aheeva 9, you're not just adopting a new system; you're empowering your team with the best in technology. • The all new Message Center brings a new level of sophistication to your operations, driving your business towards unprecedented levels of operational excellence. Aheeva 9 Message Center makes it simpler and more efficient than ever to enhance the collaboration between your customer representatives and supervisors. With just a click , agents can ask questions or request assistance, and supervisors have the flexibility to either respond promptly or actively participate in the call with the customer. This streamlined process not only elevates the level of support offered to agents but also ensures that customer interactions are more effective and solution-oriented, leading to higher satisfaction and better outcomes. • Contents: • 00:00 Introduction • 00:34 Tenants Profiles • 01:04 Microsoft Dynamics Integration • 01:35 Agents' Starphone • 02:06 Message Center • 02:49 Conclusion • • A universe of features to explore. • Visit us at https://www.aheeva.com

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