DeEscalation Approaches for a More Harmonious Workplace

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► In this video we explored de-escalation approaches that when used effectively can help an individual ease conflict and potential violence in a workplace. This is accomplished by using empathy, effective listening and avoiding conversation mistakes. • ————————————————————————————————————————————————————————— • (0:00) Intro • (0:19) Establishing why de-escalation approaches are useful • (1:14) Be quiet; listen to understand interpret • (1:32) Always start with a good paraphrase • (3:23) If it feels good, don't say it • (4:00) Stay calm • (5:38) Outro • ———————————————————————————————————————————————————————— • The Healthier Workforce Center is supported by Cooperative Agreement No. U19OH008868 from the Centers of Disease Control and Prevention (CDC) / National Institute for Occupational Safety and Health (NIOSH) • https://hwc.public-health.uiowa.edu/

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