The Daniel Goleman Model of Emotional Intelligence











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Daniel Goleman brought emotional intelligence to the public’s attention with his massive 1995 best seller, ‘Emotional Intelligence’. • He followed this up with two further books that deserve to be read by all serious managers: • • Working with Emotional Intelligence (1998) • • The New Leaders (2002) • All links below • His model of Emotional Intelligence is the most widely known and used in the workplace context. • Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK • Watching this video is worth 3 Management Courses CPD Points*. • 🔎 See below for details • Overview of Emotional Intelligence • This video is part of course module number 1.4.1 • Program 1: Managing Yourself • Course 4: Emotional Intelligence • Section 1: Overview of Emotional Intelligence • Other videos in this section include: • 🎬 Introduction to Emotional Intelligence    • What is Emotional Intelligence? An In...   • 🎬 Why is Emotional Intelligence Important at work?    • Emotional Intelligence at Work: Why i...   • 🎬 Howard Gardner: Emotional Intelligence in the Multiple Intelligences Model    • Howard Gardner: Emotional Intelligenc...   • 🎬 Reuven Bar-On: Emotional Quotient (EQ) in Emotional Intelligence    • Emotional Quotient (EQ): The Reuven B...   • 🎬 The Salovey Mayer Model of Emotional Intelligence    • The Salovey   Mayer Model of Four Emo...   • 🎬 Critical Assessment of Emotional Intelligence: The Cases For and Against    • Critical Assessment of Emotional Inte...   • • = = LESSON NOTES • What Makes a Leader? https://hbr.org/2004/01/what-makes-a-... • Emotional intelligence is the ability to understand and manage your own and other people’s emotions and feelings. • Goleman: managers with higher levels of emotional intelligence can be more effective and objective, because of their self-awareness and self-control. This can promote a more productive workplace. • Goleman’s five Emotional Intelligence skills. • 1. Self-Awareness - the foundation for Self-Regulation • 2. Self-Regulation - helps you get the best from yourself • 3. Motivation - ability to motivate yourself - later subsumed into self-regulation. • 4. Empathy - the foundation for Social Skills • 5. Social Skills - help you get the best from others • There is a range of measurement tools based on the Goleman model of EI: • 1. The Emotional Competence Inventory (ECI) • 2. The Emotional and Social Competence Inventory (ESCI) • 3. The Emotional and Social Competence – University Edition (ESCI-U) • 4. The Emotional Intelligence Appraisal • • = = RECOMMENDED EXERCISE • If you were to do the assessment, which factors would you expect to show as: • 1. strengths? (2 MC CPD Points) • 2. weaknesses? (2 MC CPD Points) • And... • 3. How does Goleman's model enhance your understanding of emotional intelligence? (2 MC CPD Points) • = = DOWNLOADS • Free Resources • 🧰 CPD Tools - https://gum.co/MC-CPD • Paid resources • 🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3) • = = RECOMMENDED READING • 📖 Emotional Intelligence: Why it Can Matter More Than IQ • https://geni.us/KxAZAZ8 • 📖 Working with Emotional Intelligence • https://geni.us/R024Ax • 📖 The New Leaders: Transforming the Art of Leadership • https://geni.us/5ziIw • 📖 Emotional Intelligence: Build Strong Social Skills and Improve Your Relationships • https://geni.us/Xn6BpoK • 📖 Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life • https://geni.us/Ne8Wz • 📖 EQ Applied: The Real-World Guide to Emotional Intelligence • https://geni.us/XoqvY • • ⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos • Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-... (the links are affiliated) • = = MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS • You can record your Management Courses CPD points on our free, downloadable CPD record log. • 📓 Download it at: https://gum.co/MC-CPD • Each video has two levels of MC CPD points. For this video: • If you simply watched the video, record 3 MC CPD points • If you also carried out all of the recommended exercises, score a total of 9 MC CPD points • = = CHAPTER MARKERS • 00:00 - Daniel Goleman’s model of Emotional Intelligence • 01:00 - Daniel Goleman: What Makes a Leader? (HBR) • 02:12 - Components of Emotional Intelligence in Goleman’s model • 03:22 - Self Awareness • 04:09 - Self Regulation • 05:05 - Motivation • 05:32 - Interpersonal and Intrapersonal Intelligence • 05:48 - Empathy • 06:30 - Social Skills • 06:58 - Measuring Emotional Intelligence • 07:57 - Summing up Emotional Intelligence • #ManagementCourses #Emotional Intelligence #DanielGoleman

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