What is Service Desk Responsibility Organizing for Service Operation

YOUR LINK HERE:

http://youtube.com/watch?v=FVfFMMtsD3g

🔥Professional Certificate Program In Data Engineering: https://www.simplilearn.com/pgp-data-... • This video talks about: • Service Desk Responsibilities • Lodging Incident Service Requests • 1.Allocating category and prioritizing • 2.Providing first line investigation and Diagnosis • 3.Resolving incidents/service requests • 4.Escalating incidents/service requests on a need basis • 5.Keeping users informed of the progress • 6.Closing all resolved incident tickets and request tickets • 7.conducting customer/user satisfaction callback/surveys • 8.Updating CMS as directed and approved by configuration management. • Service desk structures - • 1.Local Service Desk • 2.Centralized Service Desk • 3.Virtual Service Desk • 4.Follow the sun • 5.Specialized Service Desk groups • 6.Local Service Desk • Click the following link for more details http://goo.gl/0lxMD1 • 🔥🔥 Interested in Attending Live Classes? Call Us: IN - 18002127688 / US - +18445327688

#############################

New on site