SLA Dashboard EXPERTS Reveal Top Formulas for Data Analysis

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https://www.other-levels.com To Download our Templates Get Free Datasets • Service Level Management Dashboard - SLA Excel Analytics • To watch the full Tutorials? Join our channel Membership / @otherlevels • All our video / otherlevel’s • Request a Custom Dashboard https://other-levels.com/pages/custom... • Enhance Your Templates https://other-levels.com/pages/enhanc... • Courses Playlists: • • Multiple Dynamic Excel Dashboards • • Single Dynamic Excel Dashboard • • Modern Excel Reports • • PowerPoint Slide's • All our video / otherlevel’s • Optimize your service delivery and customer satisfaction with the Service Level Management (SLA) Dashboard, a comprehensive Excel Dashboard developed by Other Levels. This dashboard empowers organizations to monitor, analyze, and improve their SLA performance, ensuring operational excellence and customer-centric results. • Comprehensive SLA Analysis • Track and evaluate key SLA metrics with features like Pending Complaints Cases within SLA, Non-Complaints Cases within SLA, and the overall SLA Percentage. The dashboard also provides a Year-to-Date SLA Performance overview, helping teams assess compliance trends over time. • Customer-Centric Insights • Measure customer sentiment with integrated KPIs, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Dive into feedback types, enabling targeted improvements for better service delivery. • Dynamic Case Management • Visualize and manage your case data effectively. Features like Current Case Status, Resolved Cases Percentages, and Pending Cases provide real-time updates, while data segmentation by sectors, regions, and branches offers detailed insights. The dashboard highlights top five issues with a comparative analysis of the current month vs. the previous month, giving you a clear path for improvement. • Interactive and Easy to Use • With monthly slicers and dynamic filters, the dashboard allows users to customize views effortlessly. Whether analyzing received cases per month or evaluating regional CES scores, the interface adapts to your focus. • Designed for Excellence • Tailored for organizations aiming to maintain high service levels, this Excel Dashboard by Other Levels provides actionable insights to refine processes and enhance customer trust. Elevate your SLA management with this powerful analytics tool. • Key Features • Pending Complaints cases within SLA • Pending Non Complaints cases within SLA • Service Level Management SLA Percentage • Year to date SLA • Total of Received Cases • Customer Satisfaction (CSAT) • Customer Effort Score (CES) • Net Promoter Score (NPS) • Current Cases Status • Resolver Cases percentages • Pending Cases • Received Cases per month • Received Cases per Quarter • Feedback Type • Cases by Sectors • Banking With Branches and Online • Top Five Issues with comparison showing Current Month vs Previous • Received Customer Effort Score (CES) by Regions • Received Cases by Regions • Monthly Slicer • ------------------------------------------------------------ • Welcome to Other Level’s, • Your go to resource for unlocking the full potential of Microsoft Office. • Whether you're looking to enhance your skills in Excel, Word, PowerPoint, or data analysis, we simplify complex tools with clear, easy to follow tutorials. • Master Microsoft Office with Step by Step Tutorials and Expert Tips! • What sets us apart: • Comprehensive breakdown of essential formulas, digital designs, and data visualization techniques. • Straightforward, impactful videos focused on real world business applications. • We create professional dashboards that help you elevate your productivity and projects. • No unnecessary jargon just relevant content that helps you master Microsoft tools efficiently. • Honest, relevant titles and thumbnails that reflect the value we deliver in every video. • Join us and transform the way you work with Microsoft Office. • Every second of our content is designed to help you succeed! • Copyright © 2025 Other Level's. All rights reserved. • Any illegal reproduction of this content in any form will result in immediate action against the person concerned. • #Excel #SLA #Service_Level_Management

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