Managing Emergency Alerts on your phone to stay safe if youre experiencing domestic abuse

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The government is rolling out a new Emergency Alerts system and a test alert will be sent at 3pm on Sunday 23 April. The alerts will be used to let you know about emergency situations (like severe flooding) through your mobile phone. However, the alert will be accompanied by a loud sound even if your phone is on silent. Here's how you can turn alerts off, both on Android phones and on iPhones. • If you’re afraid of your partner our helpline team are here to support you. You can call them for free 24 hours a day on 0808 2000 247, or live chat with them Monday-Friday, 3-10pm by going to nationaldahelpline.org.uk. • Find out more about emergency alerts below or on the Refuge website: https://refugetechsafety.org/emergenc... • We also have more information on securing your devices – for example your location settings or privacy settings – on refugetechsafety.org. • iPhone: • • To opt out, search your settings for ‘emergency alerts’ and turn off Severe alerts and Emergency alerts. If this does not work, contact your device manufacturer. For further advice go to gov.uk/alerts/opt-out • Android: • • To opt out, search your settings for ‘emergency alerts’ and turn off Severe alerts and Emergency alerts. On Huawei devices running EMUI 11 or older, search your settings for ‘emergency alerts’ and please turn off “Extreme threats”, “Severe threats” and “Show amber alerts”. If this does not work, contact your device manufacturer

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