Service level agreement best practices How to meet your customer expectations

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=JEZ_UO4H_p0

Service level agreements, or SLAs, are integral to any service-based industry. Most customer support teams use them to ensure customer expectations are met. • But can SLAs can be used for more? • Join Customer Advocate-SME Sandeep Kaur and Technical Advocate-SME Kushal Sharma as they walk through service level agreement best practices and learn: • #1 Why support teams use SLAs • #2 How you can decide on SLAs for your specific team • #3 How you can know your SLAs are right • #4 How SLAs Escalations help support teams • Download the slides: https://www.slideshare.net/kayako/sla... • STAY TUNED: • Kayako ► https://www.kayako.com • Facebook ► / kayako • Twitter ► / kayako • Google+ ►https://plus.google.com/+Kayako/posts • YouTube channel ► / kayako • Instagram ► / kayako

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