Steps to Take When You See Unauthorized Transactions on Your Credit Card

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If you notice any unauthorized transactions on your Commonwealth Bank credit card, it's crucial to act swiftly to protect your account and minimize potential damage. Here's a step-by-step guide on what you should do if you encounter such a situation. • First, open your browser and navigate to the Commonwealth Bank's official support page dedicated to handling unauthorized transactions. You can do this by typing in the web address: www.commbank.com.au/support/security-unauthorized. This page will provide you with detailed information and guidelines on the necessary actions to take when you discover unauthorized activity on your account. • Once on the website, carefully read through the instructions provided. The Commonwealth Bank outlines several steps that you should follow to secure your account. One of the first things you should do is protect your personal identification number (PIN) and consider changing your account password immediately. This step is crucial as it prevents further unauthorized access to your account. • Additionally, setting up two-step verification for your account adds an extra layer of security. This process typically involves linking your account to a mobile device, which will then receive a verification code whenever you or someone else attempts to log in from a new device or location. This makes it significantly harder for unauthorized individuals to access your account. • Furthermore, it is highly recommended that you contact Commonwealth Bank's customer care immediately after discovering any suspicious activity. You can inform them of the unauthorized transactions, and they can take the necessary steps to secure your account. When you call, be prepared to provide your card details, customer number, and any other relevant information so that the customer service team can quickly assist you. • If you're unable to access your account online or if you're having trouble following any of the recommended steps, reaching out to Commonwealth Bank's support team directly is the best course of action. The support team will be able to investigate the issue and take further measures to protect your account from any additional unauthorized activities. • In summary, if you discover unauthorized transactions on your Commonwealth Bank credit card, the first steps you should take include visiting the Commonwealth Bank's security support page, changing your PIN and password, enabling two-step verification, and contacting customer care immediately. These actions will help to secure your account and prevent further unauthorized access. • Timestamps: • 0:00 Introduction • 0:05 Importance of Addressing Unauthorized Transactions • 0:10 Accessing Commonwealth Bank’s Security Support Page • 0:20 Protecting Your Account: Changing PIN and Password • 0:30 Setting Up Two-Step Verification • 0:40 Contacting Customer Care Immediately • 0:55 Summary of Actions • Hashtags: • #CommonwealthBank #CreditCardSecurity #UnauthorizedTransactions #BankingTips #PersonalFinance #AccountProtection #CreditCardFraud #OnlineBanking #TwoStepVerification #SecurityAlert

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