How to Choose the Best Help Desk Software

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How to Choose the Best Help Desk Software: https://www.proprofsdesk.com/blog/cho... • Free trial for ProProfs Help desk - https://www.proprofsdesk.com/signup/ • 82% of customers believe that great customer service depends on efficient ticket resolution. Don’t pay attention to that and you stand a chance to lose customers to your competition. • That’s where a good ticketing system comes in. It helps improve your first response time and makes sure that your customers stay delighted. But the first question that arises with this need is - How to choose the best help desk software? • Don’t get confused while searching for the ultimate software, as this video will teach you about the right features to select the best one. Here’s what you need to look for: • Collaboration with shared inbox - to help operators multi-task and respond quickly • Fast support with instant live chat - to provide canned messaging for faster response • A knowledge base - to act as a self-help guide for customers • Surveys Reports - to keep you up-to-date with the operator performance to improve it • All of these features are available in the ProProfs Help Desk software (https://www.proprofsdesk.com/), which is a cloud-based ticketing system and online support desk software. • 0:00 - Intro • 0:24 - Shared Inbox • 1:08 - Parent-Child Ticketing • 1:37 - Live Chat Integration • 2:17 - Knowledge Base Integration • 2:58 - Surveys Reports • Product Tour: https://www.proprofsdesk.com/tour/ • Sign up today for a free trial to explore how it can help your business. • https://www.proprofsdesk.com/signup/ • #besthelpdesksoftware • Be sure to subscribe for more information. • https://www.youtube.com/user/proprofs... • STAY TUNED: • Facebook ► / proprofs • Twitter ► / proprofs • LinkedIn ► / proprofs

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