Call Center KPI Dashboard Metrics for Customer Service Agent

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Download HERE: https://www.someka.net/excel-template... • This Excel Call Center KPI Dashboard Template incorporates 20 Most used Key metrics like FCR, ASA with trend charts, relationship analysis and these are listed below: • ➤ CUSTOMER SATISFACTION • Average Hold Time • Average Speed of Answer (ASA) • Abandonment Rate • First Contact Resolution Rate • ➤ OPERATIONAL EFFICIENCY • Average Handle Time (AHT) • Average Handle Time: After-Call Work • Agent Occupancy • Transfer Rate • Cost per Call • Cost per Minute of Inbound Handle Time • ➤ BUSINESS VALUE • Average Talk Time • Calls Offered • Calls Handled • Percentage of Right Party Contacts • Contacts per Representative • Outbound Calls per Representative • ------------------------------------------------------------------------------------------------------------- • Call Center KPI Excel Template Features Summary: • Monthly Collective Analysis • Connections Between Past Year and Present Target Figures • Dashboard Summary with Interactive Charts • Easy to Use Design and Presentation Facilities • Simple Instructions Inside Each Sheet • Works with Excel 2007 Onwards • Runs on both Mac Windows • No installation needed. Ready to use • Does not include any VBA macros • Download HERE: https://www.someka.net/excel-template... • ------------------------------------------------------------------------------------------------------------- • Keep Up With Us: • Someka ► https://www.someka.net • Facebook ► / somekanet • Twitter ► / somekanet • Linkedin ► / someka-excel-solutions • Youtube ► / @somekanet • #exceldashboard #callcenter #customersupport

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