Call center transcription and analysis using Azure AI

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=MuSBr6eSQfA

For developers building applications for the next generation of call-centers, join Peyton, a product manager in the Azure AI team at Microsoft, to learn how you can use Azure AI Speech and Language services to implement end-to-end solutions including call transcripts, sentiment analysis, PII redaction and Azure OpenAI-powered summarization. • 00:00 Introduction • 00:28 Sample call center conversation • 01:13 Speech-to-text transcription using Azure AI Speech Service • 01:58 Identifying and redacting personally identifiable information (PII) using Azure AI Language Studio • 03:19 Using the sentiment analysis feature in Azure AI Language Studio • 04:18 Using the summarization feature in Azure AI Language Studio • 05:58 Resources • Resources: • Language Studio - https://aka.ms/language-video-series • Azure AI Language - https://aka.ms/azure-language

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