Genesys Process Automation with Event Triggers

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=PHv5Tb5L42k

Have you ever wanted to easily trigger an action based on an event occurring within Genesys Cloud? Perhaps you want to update a CRM system whenever an agent hangs up a phone call that had an account number associated with it. Or maybe you want to trigger a back-office task to be performed based off the selection of a specific disposition code. Well, that is now possible with the recent release of our Process Automation API and Events. Join us as we explore various use cases that event triggers can open to automate tasks for your contact center. • • Genesys Cloud Developer Forum • https://developer.genesys.cloud/forum/ • • Process Automation Triggers Overview • https://developer.genesys.cloud/platf... • • Data Actions • https://help.mypurecloud.com/articles... • • Workflow • https://help.mypurecloud.com/articles... • • Subscribe to our Developer Newsletter to receive news on upcoming Genesys Cloud DevCast, events and updates: • https://developer.genesys.cloud/devca...

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