Introduction to OTRS ITSM 30

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This short fly-by introduction to OTRS ITSM should help you understand how ITSM can help you to solve your IT woes. • For additional information, go to http://www.otrs.com/en/products/itsm/... OTRS Groups homepage and read more. • Check out the OTRS project page http://otrs.org/ and sign up for our community services. • http://forums.otrs.org/ - User Forums • http://otrs.org/lists/ - Mailing Lists • http://faq.otrs.org/ - Knowledge Database (FAQ) • http://bugs.otrs.org/ - Bug Tracking • http://otrs.org/ - Brainstorm / Ideas

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