HR Basics Performance Management 2e

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HR Basics is a series of short courses, designed to highlight what you need to know about a particular human resource management topic. In today’s HR Basics, we explore performance management, exploring the tools we use to manage performance, effective feedback and great performance documentation. • Performance management is the processes to ensure the organization connects mission with the work of employees. The activities of performance management include performance appraisal, improvement, and intervention. • Performance management involves two related activities: Evaluating the performance of your employees against the standards set for them and Helping them develop action plans to improve their performance. • Effective performance management depends on the development and implementation of appropriate performance management tools, feedback and documentation. Performance appraisals guide the process of determining how well employees do their jobs relative to a standard and communicating that information to them. Performance appraisals ensure effective outcomes of performance management are realized. • Feedback is essential to any strong performance management system. Although completely eliminating errors is impossible, making raters aware of potential errors and biases helps to reduce them. Many performance appraisal problems are caused by a number of different rater errors. • Both positive and constructive feedback should occur as soon as possible. No performance feedback should be left to an annual performance meeting. I often say, there should be no surprises in performance management. It’s critical to be specific when providing performance feedback. • Performance management defines the expected levels of employee performance through appropriate tools, feedback and 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