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The Top 10 Receptionist Skills
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Read the full blog: https://vizito.eu/blog/the-top-10-ski... • The top 10 receptionist skills • Your reception is the face of your company and by definition the first person your visitor meets in person. • This first contact is of utmost importance: it’s decisive for the first impression people get of your company. • Here are the Top 10 Receptionist Skills • 1. Communication • Able to convey information clearly, speaks clearly and loud enough, and masters the art of non-verbal communication. • 2. Multitasking • A receptionist is constantly juggling all kinds of tasks. It’s important they can switch between tasks smoothly. • 3. Social skills • A receptionist must also possess quite a few social skills to build relationships with clients, colleagues and visitors. • 4. Organization • A desk full of paperwork not only makes a bad impression on visitors, it is also a prelude of problems: documents go lost easily and data lying around is a violation on data protection rules. • 5. Technical skills • Phone, email, and photocopiers hold no secrets for most receptionists. • A plus if they are updated with the latest systems for managing rooms, smart parking and registering visitors: receptionists have to know them all. • 6. Resistance to stress • Receptionists must have nerves of steel. They often have to work under great pressure, as they have to handle several tasks and visitors at the same time. • 7. Problem solving • An unsatisfied customer, a missed appointment, a visitor who is unwell… Dozens of problems can arise every day. It is the receptionist’s job to remain calm and find a solution. • 8. Empathy • Every once in a while every organization faces the occasional visitor who is dissatisfied, stressed, or frustrated. • To put these visitors at ease, receptionists must listen to them, be calm and empathetic, and try not to deny the problem. • 9. Reliability • A receptionist must be able to work independently, be punctual, return from breaks on time, take responsibility and solve problems as they arise. • 10. Visitor management • They must keep an eye on who enters the building to ensure security. • Checking in visitors and keeping track of their records is also part of their duties. • Follow us on other platforms: • Twitter: / vizito_ • LinkedIn: / vizito • Facebook: / vizitovisitorregistration
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