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International BPO Jobs in hyderabad bpojobs hyderabad callcenter
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We are hiring for Pune Location and please find below profile details. • Register Below • www.callcenterjobs.anejabusinessgroup.com • LOB – International US Voice Process • Role responsibilities • • Resolving billing related issues and answering questions about billing or services. • • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. • • Listen actively to customer needs, concerns, feedback and respond appropriately. • • Accurately document customer interactions and update records in the system. • • Collaborate with team members and other departments to resolve complex issues. • Skills other requirements • • Min 06 month of international Voice experience • • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay Surcharges, Service charges and taxes) • • Experience resolving customer issues in billing, • • Excellent spoken English skills • • Clarity in thought process (Able to articulate his/ her thought) • • Ability to handle tough situations with customers. • • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week), specially US shifts • • Qualification – UG/G/PG • Interview Process - HR Round -- OPS Interview -- Versant -- Documentation -- Offer closure • Interview Mode - Virtual and F2F • Hyderabad • Cab Facility - Approx. 25 km to 28 km from office (Address Zone will be validated by Transport Team) • • Share Profile - Please share updated resume along with other details in the below format. • Kindly update below pointers to the candidate while aligning for interview • • Should be available for Video interview round – Google Meeting • • Should hold valid aadhar card • • Should have a laptop/desktop with good internet speed for assessment. • • Should have recent photograph • • Incase candidate do not have laptop/desktop or good internet speed than HR round will be conducted virtually, rest other rounds will be conducted at Pune Office. • Salary Package • Salary Package • Experience Designation Band Offered TCTC During Training Performance Linked Incentive Post Training @ 100% PLI • 6 to 11 Months Associate Technical Support U1 3,97,000 26,289 3,189 29,477 • 12 to 17 Months Associate Technical Support U1 4,46,000 29,605 3,591 33,196 • 18 Months above Sr Associate Technical Suppor U2 4,92,000 32,718 3,969 36,686 • • www.callcenterjobs.anejabusinessgroup.com • #hyderabad • #bpojobs • #internationalbpo • #jobinterview • #job • #interview • #bpojobsinhyd • #callcenterjobsinhyderabd • #jobsinhyderabad • #jobinhyd • #jobsinhyd
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