Dealing with Difficult Employees Giving Positive Direction

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Learn a powerful technique for managing difficult employees by focusing on positive direction. Join Jeff Mowatt as he shares insights on how to provide constructive feedback that motivates and guides employees towards better behavior. Often, we tell people what we don't want them to do, similar to a parent saying stop doing that to a child. Over time, this can cause them to shut down and stop doing anything. When giving corrective feedback, remember to tell them what you want them to do. For example, rather than saying, You need to be more friendly, which focuses on attitude, focus on positive behavior. You might say, When a customer walks in, we are expected to smile, show teeth, and offer to help. This way, you provide clear, positive direction. • #employeeengagement #employemanagement #leadership #leadershipdevelopment #leadershipskills #management #managementtips • I hope you found this helpful. If you liked this video, you will love my 30-second tips available for free at JeffsBusinessTips.com. See you next time! • Team building tips and techniques by professional motivational keynote public speaker and trainer, Jeff Mowatt - Calgary, Alberta, Canada • Receive updates of Jeff’s free tips at https://jeffsbusinesstips.com/ • ABOUT CUSTOMER SERVIE SALES SPEAKER, CUSTOMER SERVICE SALES TRAINER, AWARD WINNING BUSINESS SPEAKER, JEFF MOWATT: When it comes to customer service and selling expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Trusted Advisor Customer Service column has been syndicated and featured in over 200 business and on-line publications. With over 30 years as a full time professional speaker, Jeff knows how to engage. • Subscribe to Jeff’s YouTube channel at / @jcmowatt • Check out his website at http://www.jeffmowatt.com/ To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, Alberta. Canada, T3C 3C5 1-800-JMowatt (566-9288)

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