Genesys Real Time Dashboard

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=cB7e0BmrQe0

Unlock Real-Time Insights with Our Genesys Live Dashboard. • _____________________________ • Contact us for more details: • [email protected] • https://www.noralogix.com • _______________________ • Key Features: • Agent Activity Monitoring: Track real-time status, duration, and receive alerts for critical thresholds like extended After Call Work (ACW) times. • Utilization Metrics: Optimize your team's performance with detailed utilization stats. • Skill and Language-Based Routing: Ensure every call is directed to the most qualified agent, improving customer satisfaction and operational efficiency. • Queue Conversation Metrics: Monitor queue statuses live, manage workloads effectively, and respond proactively to fluctuating call volumes. • Comprehensive Agent and Queue Metrics: Dive deep into performance analytics to enhance agent productivity and queue management throughout the day. • Advanced Agent Routing: Get instant insights into agent availability and the effectiveness of your routing strategies. • Customization at Your Fingertips: • Real-Time Updates: Data refreshes every second to keep you informed without delays. • Custom Metrics and Business Logic: Tailor the dashboard to reflect your unique operational needs. • Interactive Dashboard Design: Utilize drag-and-drop functionalities to create and modify dashboards effortlessly. • Persistent Dashboard States: Maintain your dashboard setup across different browser sessions. • Responsive Design: Enjoy a seamless experience across various screen sizes, ensuring optimal usability.

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