Youtor
9 Ideas for Empowering Employees
>> YOUR LINK HERE: ___ http://youtube.com/watch?v=drnD081qZZI
Too many customer experiences are ruined by one simple problem: frontline reps are not empowered to solve customer issues on the spot. • • Easy-to-resolve, minor issues soon become difficult-to-resolve major issues because an employee was constrained by policy, process, or simply bureaucracy. • • The customer, who just wanted a simple fix, now has to jump through hoops to get her issue resolved. A $5 problem just became a $500 problem — or a $5,000 problem depending on the lifetime value of the customer. • • An empowered employee, who had the authority and autonomy to take care of the customer in real time, could have made the difference. • • 9 Ideas for Empowering Employees • Empowered employees bring a wealth benefits to an organization, from better reactive service to more satisfied teams, yet too many organizations still fail to empower employees in even the simplest of ways. • • Using principles from our resource, The Ultimate Starter Guide to Employee Empowerment (link below), this presentation shows organizational leaders nine key ideas for empowering employees to provide better customer experiences. • • http://customersthatstick.com/employe...
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