Using the Knowledge Base and Creating New Articles in Microsoft Dynamics CRM

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A quick tutorial showing how to create new articles within Microsoft CRM and use the knowledge base as part of the case management component to save time resolving customer issues. Make sure to check out our other tutorials. • To see our full line of Microsoft Dynamics CRM, GP, and AX services, visit us online at: http://www.amllp.com/services/softwar...

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