A Conversation with NICE CXone CEO Paul Jarman

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=eYsfAq6kU6c

Send us a text (https://www.buzzsprout.com/twilio/tex...) • • We had the privilege of talking to NICE CXone (inContact) CEO Paul Jarman on this episode of Advice from a Call Center Geek! • In what will be one of our cornerstone episodes, we had the opportunity to get into the mind of a true CX leader and visionary. • We talk about the state of AI, speech analytics, changing customer preference, the oncoming digital transformation, and where he sees the contact center and CX going in the next 5 to 10 years. • The discussion also covered the story on how inContact was started as a seller of unified long distance in the late '90s, through the transition of becoming one of the first CCAAS companies, all the way through the merger with NICE and where the company is today. • Very interesting discussion for any call center geek, great insights into where we are now, and where are going in the near future! • Follow Tom: @tlaird_expivia • Join our Facebook Call Center Community: www.facebook.com/callcentergeek • Connect on LinkedIn: linkedin.com/in/tlairdexpivia/ • Schedule time with me to talk about anything call center related: • https://calendly.com/call_center_advi... • Linkedin Group: / 9041993 • Watch us: Advice from a Call Center Geek Youtube Channel ( / @advicefromacallcentergeek ) • Text Me: Text Call Center Manager to 814-247-0633 • • Discover exceptional, AI-driven contact center outsourcing with Expivia. • Visit expiviausa.com or message me in Linkedin at: • / tlairdexpivia • • • Follow Tom: @tlaird_expivia • Join our Facebook Call Center Community: www.facebook.com/callcentergeek ( / callcentergeek ) • Connect on LinkedIn: / tlairdexpivia • Follow on TikTok: / callcenter_geek • Linkedin Group: / 9041993 • Watch us: Advice from a Call Center Geek Youtube Channel ( / @advicefromacallcentergeek )

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