MOCK CALL PRACTICE Handling An Irate Customer SAMPLE DSAT CALL Interactive Session 6

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=evSeZm2iFKo

MOCK CALL PRACTICE VIDEO 6 - This is the 6th mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. • I made this interactive so that I'm not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it's a great preparation for you! :) • WATCH THE ENTIRE PLAYLIST HERE: • • ✅ MOCK CALL PRACTICE 🎧 SEASON 1 • HERE'S THE EVALUATION VIDEO: • • Tips to Handle Irate Customers in Cal... • Here are the guide questions (also on pinned comment): • 1. What was the customer's concern? • 2. How did the agent resolve the concern/issue? • 3. What did the agent do well in the call? (GEMS) • 4. What can the agent improve on? (OPPORTUNITIES) • 5. If you're the agent, what will you do differently? • FOR UPDATES ABOUT REA NINJA, FOLLOW: • ✅ FB PAGE: / reaninja • ✅ INSTAGRAM: / reagenes • ✅ TIKTOK: / reaninja • ✅ LINKEDIN: / reaalducente • INREALITY PODCAST: • ✅ SPOTIFY: https://bit.ly/inREAlity-podcast • ✅ APPLE POD: https://apple.co/3j1PZEX • I BLOG TOO - check it out: • https://blissfulsnapshots.com • MUSIC: • / ikson • https://www.bensound.com • If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. :)

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