Shoehorned into Customer Service Excellence Keep these ideas in mind

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There’s no doubt that the pandemic forced us to adjust how we did business for a time, for everyone’s health and safety. In many instances, businesses were forced to make their services fit into new regulations, which shoehorned both staff and customers into change. This meant sometimes customers had to compromise their expectations on service, convenience and timeliness. These adjustments also revealed opportunities to evolve how business is done in ways we probably should’ve been doing a long time ago. • Read the full article on this topic here: https://lauhttps://laurieguest.com/shoehorned-in... • About Laurie Guest, CSP • An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to resource for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays off Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences. • Follow Laurie on Social Media • LinkedIn - / laurieguest • Facebook - / laurieguestspeaker • Twitter - / laurieguest • Instagram - / laurieguestspeaker • YouTube - / laurieguest

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