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Paul, the boss, is sending Anna and Tom on a business trip to France. He wants them to clinch the deal with a company which is interested in buying their Imperial Lemons. But has Tom got more than business on his mind? And will Anna get a window seat on the plane? • For more English at Work: http://www.bbc.co.uk/learningenglish/... • TRANSCRIPT • Narrator • Hello again. Well, this is very exciting! Paul, the boss, is sending Anna and Tom on a business trip to France. He wants them to clinch the deal with a company interested in buying their Imperial Lemons. But has Tom got more than business on his mind? • Tom • Really? What… me and Anna… to France? • Paul • Yes but make sure you get that contract signed. We need the business. • Tom • Yeah, yeah, of course. Are we staying overnight? • Paul • There's no money for that – just get there and come straight back. Oh and could you bring back those nice French biscuits that have in the duty-free shop? • Tom • Sure. So, Anna, we're off on holiday together are we?! • Anna • No! But I've got to book the flights online, can you help me please? • Tom • It's not my thing. I'm sure Denise will help. I need to go and pack for this trip. • Denise • Yes Marge… in the cupboard… envelopes apparently… Tom and Anna… oh here she is… got to go Marge… bye. Hello Anna, everything OK? • Anna • Sort of. I've got to go to France with Tom. • Denise • Yes, I know. I thought you'd be pleased to go with Tom, after your time in the stationery cupboard with him! • Anna • I was just finding an envelope Denise. Anyway, I'm worried about booking the flights online. I usually book flights at a travel agent's. • Denise • It's company policy now, we have to do everything online – even my food shopping – but don’t tell Paul. • Anna • Oh right. So where shall I begin? • Denise • Pull up a chair Anna and we'll log on. Right let's start with the British Airlines website. There. London to Marseille. What is the outbound date? • Anna • Going out tomorrow, back tomorrow. • Denise • Business class or Economy class? I think we'll say Economy. • Anna • That's cheaper I guess. What's this mean? Flexible or fixed? • Denise • A flexible ticket means you can change your flight but a fixed one means you can't – and that's cheaper so we'll choose that one. I'll book you on the 8am flight from Heathrow and flying home at 6pm. I just need to type in your full names now and select your seats. Window or aisle? • Anna • I'll what? • Denise • No Anna. A seat by the aisle or by the window? • Anna • Oh, an aisle seat please, Denise. • Denise • Good. What's your frequent flyer number? • Anna • Oh I don't have one of those. • Tom • What's that? Frequent flyer number? Here I've got a gold status card, can you stick my number in? • Denise • Gold status! Where did you get that? • Tom • Oh, I've flown loads of times for business. I've done deals all around the world. • Narrator • He means he's been on lots of jollies – free trips paid for by the company – and all he's come home with is a sun tan! • Denise • Hmm, really. Right I just need to pay now… using the company account of course. • Tom • Cool. Now, what do you think of my sunglasses? • Anna • Lovely Tom. Denise has booked you a window seat OK? • Tom • No! Sorry I can't sit by the window… I’m… errr… • Denise • Yes Tom? • Tom • Well, I mean, it's only polite that the lady sits by the window. • Denise • Really?! • Narrator • What's Tom like?! Hopefully he'll prove a useful business partner for Anna on the trip to France. Here's a reminder of some of the questions you may be asked when booking a flight… • What's the outbound and return date? • Do you want to fly business or economy? • Do you want a fixed or flexible ticket? • Would you like a window or aisle seat? • Have you got a frequent flyer number? • Denise • There you go you two, your e-ticket. Now don't forget your passports. • Tom • Thanks Denise. Hey Anna, I'm so pleased that we're on this trip together. It'll be nice to spend some time with you. • Anna • Yes and to do some business and really show Paul we are his best employees. • Tom • Oh yeah, of course… I just wondered… • Anna • Yes? • Tom • Is there any chance I could sit in the aisle seat? • Narrator • I've got a feeling Anna's in for a bumpy ride. Find out how their trip goes next time on English at Work. See ya!
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