What is you DSAT Score amp How to Improve it

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DSAT, an abbreviation of customer dissatisfaction, is a contact center metric that refers to the percentage of customers that are dissatisfied with their experience. Companies often focus on CSAT rather than DSAT. However, dissatisfied customers can offer a different kind of insight than happy customers, so it’s worth monitoring your DSAT score and taking steps to improve it. • Read more: https://hubs.ly/Q022fZ4c0

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