How to Facilitate a Customer Journey Mapping Workshop

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=mjy-miSy78k

Are you looking to enhance your organization's understanding of the customer perspective and provide a better customer experience? If yes, then a customer journey mapping workshop is just what you need. • Join me in this week's live show where I will guide you through the fundamentals of customer journey mapping, share how to facilitate a successful workshop, and create insightful before-and-after customer journey maps. • Here's what I’ll cover: • • What is Customer Journey Mapping and why it's invaluable for all types of businesses • • Key steps to creating an effective Customer Journey Map • • Examples of successful Customer Journey Maps • • Preparation for your Customer Journey Mapping Workshop • • Co-creating a Customer Journey Map with real customers • • Customer Journey Mapping Workshop agenda and activities • • Validating your new Customer Journey • • Examples of Customer Journey Mapping software tools • • Useful references and resources • • Whether you're watching live or on replay, feel free to share your questions, comments, and ideas. I'll respond to each one of them. • Don't miss this opportunity to enhance your organization's customer experience and become even more customer-centric. • See you there! 😊 • #customerexperience #customerjourneymapping #serviceinnovation #facilitation #customercentricity

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