98 How One Company Mastered Exceptional Customer Service Service Express Inc

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=ooyoEfxB_iE

Ron Alvesteffer, president at data center maintenance firm Service Express, says his company's culture can be summarized in one word: service. It's no surprise, then, that the company has earned a 98 percent customer retention rate, remarkable for any industry. • Learn how they do it in this short video, part of the Return on Values (ROV) research project. Find more about the ROV at http://www.returnonvaluesproject.com.

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