Following a Call Through ICM and CVP

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=p46zEgCetbY

In this video, Sunset Learning Institute Contact Center Specialized Instructor Marty Griffin demonstrates in great detail different scenarios for: • How the call arrives at ICM and starts a script • How call is transferred to CVP for interaction with the caller • How the call is transferred to a contact center agent • Key Topics: • Functional Overview - 0:40 • Cisco Unified CVP Call Flow Example Walk-Through – 2:34 • Make sure to check out Sunset Learning for more valuable resources: https://www.sunsetlearning.com/blog/ • *SLI no longer offers the NEXT product. For current on-demand offerings, please visit: https://www.sunsetlearning.com/on-dem...

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