Create multiple cases from email sent to multiple mailboxes in Dynamics 365 Customer Service

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Dynamics 365 Customer Service administrators can now enable the creation of corresponding cases for all mailboxes to which an email is sent. This gives the appropriate team the full context of the case and the ability to independently respond to customer issues. Creating multiple cases avoids delays in sending a first response to customers, improves average case handling time, and avoids service level agreement violations. • Try Dynamics 365 Customer Service for free: https://dynamics.microsoft.com/custom... • #Microsoft #MSFTDyn365

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