Provana Speech Analytics Webinar WWR Establishing Call Center Metrics

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=q5DfwLIh688

Get More Insights on Speech Analytics Webinar: https://bit.ly/3EFnfa8 • Listen to our on-demand webinar to learn how Weltman, Weinberg Reis Co., LPA, one of the largest call-center-enabled law firms in the country, is using speech analytics to train agents and ensure compliance with new CFPB and Regulation F standards. Nikkia will describe how she uses call metrics to measure agent performance and track compliance against specific script elements. • With business operations across probate, subrogation and legal units that all operate independently from one another, maintaining consistent contact center performance across Weltman is not an easy task. Nikkia will share how she has combined her extensive background at Weltman with industry-leading speech analytics technology to establish a rich baseline of call center analytics that helps her run efficient and successful operations to this day.

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