FAQ 2020 Visa Chargeback Guide











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Ready to learn from Chargeback Gurus about how you can prevent Visa (and other brands) chargebacks and fraud? • Schedule a demo with us here: https://hubs.ly/H0mgh-T0 • Visa is the largest card network, with over $1 trillion in annual purchase volume, so it's important for merchants to understand Visa's processes for handling chargebacks. A Visa chargeback refers to a chargeback where the cardholder used a Visa-branded credit card. It may also be known as a Visa Dispute. Understanding the Visa chargeback rules will help merchants know how to prevent chargebacks, win disputes, and lower their chargeback rate. • While the process for handling chargebacks is similar across different card networks, there are some differences for each. For example, each card network has its own set of reason codes. For Visa, the company categorizes reason codes based off of four different classifications. These include Fraud, Authorization, Processing Errors, and Customer Disputes. Identifying and examining the Visa chargeback reason code associated with a dispute helps a merchant better understand why the chargeback happened in the first place. • Not only do Visa's reason codes differ from other card networks, but also what counts as compelling evidence for the chargeback representment process may be slightly different from others. Evidence should include proof that the customer knowingly participated in the transaction and received the intended benefit from it. • Learn more about preventing and fighting Visa chargebacks by watching the whole video or reading our blog below. • Read the article: • https://www.chargebackgurus.com/blog/... • ©Chargeback Gurus 2020 • Production: Courtney Freeman • Narration: Phil Claffey

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