Youtor
Why Quickly Responding To Customers Is A MUST
>> YOUR LINK HERE: ___ http://youtube.com/watch?v=q_EQTSySzws
👉 Watch more customer service tips on ShepTV! (http://www.ShepTV.com) • When your business receives calls, emails, or texts, quickly responding to customers is a must. In fact, your customer response time could be the determining factor for whether they choose to do business with you or someone else. • Well, I say you have to respond quickly, but that's not entirely true. You could always choose not to respond. But I only recommend not responding if you don't mind losing business. • Here’s a customer service story that perfectly illustrates this point. • Andy, a client of mine, was interested in buying more life insurance. He emailed the agent he'd done business with in the past and didn't get a reply. So, after several days he called the agent's office and explained that he had reached out and hadn’t received a response. The receptionist replied that, He was out that day and has been in a lot of meetings. • For Andy, the agent’s customer response time was unacceptable. Far from quickly responding to customers, the agent actually left him hanging for days. In this situation, he was chasing the agent down to give him more business when it should have been the other way around. • Decide what your minimum acceptable standards are for customer service. Then, determine the optimal customer response time that would impress your customers. By doing these two things, you can ensure that they are never disappointed. • A fast customer response time builds trust and confidence. It shows you care and are respectful. It's also just the right thing to do. A slow response or no response sends the opposite message. • Remember that quickly responding to customers always matters. If you want more business, and more happy customers, never leave them hanging.
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