Youtor
The Art of Small Talk Using The Customers Name
>> YOUR LINK HERE: ___ http://youtube.com/watch?v=wD8bT6Svsbs
What's in a name? The opportunity to connect with your customers, that's what! Using a customer's name is an essential part of effective small talk. • 00:00 – Intro • 00:11 – Say their name out loud. • 00:24 – What to do when you don’t understand or hear their name. • 00:46 – If you’ve forgotten their name. • 01:06 – If the customer hasn’t told you their name. • 01:34 – Outro • Canity is an online customer service training platform. 400+ short, practical, easy to understand customer service training videos.
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