Introduction to Case Management EP 2

>> DOWNLOAD LINK 🎞️ #1 <<

>> DOWNLOAD LINK 🎞️ #2 <<

>> COPY / PASTE LINK PLEASE 🎵 MP3 <<

>> YOUR LINK HERE: ___ http://youtube.com/watch?v=y-8CyEa09JM

Case Management EP 2 • 0:00 Introduction • 0:48 Agenda • 1:00 What is a Case? • 2:10 Basic Setup of Case Management • 2:40 Customize support setup • 4:00 Setup Business hours in service Cloud • 5:16 Setup support holidays • 6:45 Setup case in Salesforce • 10:00 Case Creation option in Salesforce • 14:14 Email to Case • 16:05 Setup email-to-case in Salesforce • 21:30 Email to case consideration • 22:51 Web To Case in Salesforce • 24:00 Web-to-case demo • 29:00 Web-to-case consideration

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