Verint Workforce Management Review

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More in-depth reviews at: https://www.trustradius.com/products/... • Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. • Timestamps • 00:00 Start • 00:08 Describe how you use this product in your organization. What are the business problems the product addresses, and what is the scope of your use case? • 00:54 Please provide some detailed examples of things that this product does particularly well. • 01:28 Please provide some detailed examples of areas where this product has room for improvement. • 02:25 On a scale of 1-10, how likely are you to recommend this product if asked by a colleague? • 02:36 Please describe some specific scenarios based on your experience where this product is well suited, and/or scenarios where it is less appropriate. • 03:18 What other products like this have you used or evaluated? • 03:46 Describe how this product stacks up against them and why you selected this product. • 04:03 What positive or negative impact has Verint Workforce Management had on your overall business objectives? • 04:18 How have you been able to capture the freed-up capacity of your managers and workforce planners from Verint Workforce Managment’s automated workflows and self-service capabilities, if at all? • 04:42 How has the long-term planning and hiring optimization capabilities of Verint Workforce Management helped you in your planning, if at all? Are you able to identify the roles and FTE you’ll need to meet future work volumes? • 05:04 Can you list one capability of Verint Workforce Management you cannot live without? • 05:12 Do you think this product delivers good value for the price? • 05:20 Are you happy with this product’s feature set? • 05:27 Did this product live up to sales and marketing promises? • 05:34 Did implementation of this product go as expected? • 05:46 Would you buy this product again? • 05:52 Besides this product what other software do you regularly use? • A de minimus incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement

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