IT What Skills You Need In HelpdeskIT Support

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Rate • Comment • Subscribe • Share • Thank You • intro codes: • 0:00 intro • 0:30 look at the job description • 1:32 Active directory • 1:52 share drives access • 2:11 office 365 • 2:26 office 365 admin • 3:06 ticketing system • 3:28 sccm • 4:00 Imaging pcs • 4:45 troubleshooting software issues • 5:40 terminations and new hires • 6:14 cisco call manager • 6:28 mfa duo, rsa, okta • 6:45 mobile device management • 7:06 Answering phone calls from end users • 7:22 helpdesk is not for everyone • 7:34 don't stay stuck in helpdesk • • • Signed up for a Course in Coursera: • https://imp.i384100.net/5bJk03 • Everything going to the cloud now. Want to know about Google Cloud Professional Cloud Architect. Signed up for this course: • imp.i384100.net/VyXO3a • Want to get into Tech Support. Check out course careers Google IT Support Course: • imp.i384100.net/kjd42n • You feel stuck and need coaching. Book a session with me: • https://calendly.com/kevtechitsupport • Mentoring Program: • https://www.jobskillshare.org/it-pro-... • Join this channel to get access to perks: • / @kevtechitsupport • Kevtech Free Resources: Helpdesk (Hands On) How to get started • https://kevtechitsupport.com/helpdesk... • My Discord Channel: • / discord • You want To Support My Content (Buy me a beer or coffee) • https://www.buymeacoffee.com/kevtechi... • Volunteer in https://www.raicescyber.org/ check them out and help the community. • https://account.coursecareers.com/ref... • $50 dollars off using KEVTECH50

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