ServiceNow ITSM San Diego Release Broadcast

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TECHNOLOGY EXCELLENCE • IT Service Management • Automate and optimize technology service operations • IT Service Management • Digital Portfolio Management: Holistically manage services and applications through their full lifecycle in one unified workspace. • Process Optimisation enhancements: Leverage automation to drive greater process efficiencies. Optimize processes more quickly by using AI-powered root cause analysis to uncover undesired process behavior. • Virtual Agent enhancements: Give customers world-class conversational AI capabilities. Provide an intuitive interface to easily manage configuration via the admin console. • Walk-Up Experience enhancements: Improved user experience for the hybrid workforce. Book and manage all walk-up appointments via the self-service portal. • 0:00 Introduction • 0:47 What's new in the San Diego release • 2:13 Digital Portfolio Management • 8:32 Service Operations Workspace • 13:32 ITSM Success Dashboard • 17:32 Historical pipeline data importing • 17:50 Manual change traceability • 18:02 System health dashboard

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