Strategies for smoother ServiceNow portal navigation

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Ryan Curtis discusses barriers to portal adoption, highlighting issues like accessibility and poor visual styling. He emphasizes the importance of easy navigation, avoiding excessive jargon, and maintaining consistency across pages. Using natural language and ensuring uniformity across departments can create a more user-friendly experience. • #TheDistilleryPodcast #UserExperience #PortalDesign • ——— • Like this video? • • Watch the full episode: [YouTube link] • • Subscribe to Cask’s YouTube channel: https://bit.ly/SubscribeCask • Learn more about Cask: https://casknx.com/ • LinkedIn: / cask-nx • Twitter: https://x.com/Cask_NX • About Cask: • Cask makes the difficult easy for clients by harnessing the power of ServiceNow to design, enable, and sustain digital transformation. As an industry-recognized leader and ServiceNow Elite partner, Cask’s portfolio includes consulting, implementation, development, transformation, and managed services solutions that enable clients to execute an end-to-end digital vision and realize the full value of their ServiceNow investment. • Cask offers domain expertise across IT, Human Resources, Security and Risk Management, Customer Service, Finance, Procurement, and Operations, as well as integrated design thinking and organizational change management.

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